DescribeImage.ai Privacy Policy

Last Updated: September 17, 2025

1. Introduction

At DescribeImage.ai, we take your privacy very seriously. This privacy policy explains how we collect, use, store, and protect your personal information when you use our services.

By using our services, you agree to the data collection and usage practices described in this privacy policy.

2. Information We Collect

2.1 Information You Actively Provide

  • Image Content: Images you upload for analysis
  • Image Links: Image URLs you provide
  • Account Information: Email address and password provided during registration
  • Contact Information: Information provided through contact forms or customer service

2.2 Automatically Collected Information

  • Technical Information: Browser type, operating system, IP address
  • Usage Data: Visit time, page views, feature usage
  • Device Information: Device type, screen resolution, language settings
  • Cookie Data: Cookie information used to improve user experience

2.3 Third-Party Information

  • Payment Information: Payment data collected through payment processors like Creem
  • Social Media: Account information that may be collected if logging in via social media

3. How We Use Your Information

3.1 Service Provision

  • Processing your image analysis requests
  • Providing AI image description and chat functions
  • Managing your account and subscriptions
  • Processing payments and billing

3.2 Service Improvement

  • Analyzing usage patterns to improve services
  • Developing new features and capabilities
  • Optimizing performance and user experience
  • Conducting technical maintenance and updates

3.3 Communication

  • Sending service-related notifications
  • Providing customer support
  • Sending marketing information (with your consent)
  • Processing your inquiries and feedback

4. Information Storage and Security

4.1 Data Storage

  • Image Data: We do not store your uploaded images, they are deleted immediately after analysis
  • Account Data: Securely stored in encrypted databases
  • Technical Data: Anonymized data used for service improvement

4.2 Security Measures

  • Encrypted Transmission: All data transmission uses SSL/TLS encryption
  • Access Control: Strict restrictions on data access permissions
  • Regular Audits: Regular security assessments and vulnerability scans
  • Staff Training: All staff receive data protection training

4.3 Data Retention

  • Images: Not stored, deleted immediately after analysis
  • Account Information: Retained while account is active
  • Technical Logs: Retained for 90 days for security analysis
  • Payment Records: Retained according to legal requirements

5. Information Sharing

5.1 We Do Not Share

  • We do not sell your personal information
  • We do not share your image content with third parties
  • We do not share your private communications

5.2 We May Share

  • Service Providers: Share necessary information with trusted third-party service providers
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In case of company mergers or acquisitions
  • User Consent: When you explicitly consent

5.3 Third-Party Services

We use the following third-party services:

  • Creem: Payment processing
  • Supabase: Database and authentication
  • Vercel: Website hosting
  • Google Analytics: Website analytics

6. Cookies and Tracking Technologies

6.1 Cookie Types

  • Essential Cookies: Necessary for website normal operation
  • Functional Cookies: Remember your preference settings
  • Analytics Cookies: Understand website usage
  • Marketing Cookies: Provide personalized content

6.2 Cookie Management

You can manage cookies through browser settings:

  • Accept all cookies
  • Reject non-essential cookies
  • Delete existing cookies
  • Set cookie reminders

7. Your Rights

7.1 Right to Access

  • View information we hold about you
  • Understand how we use your information
  • Obtain a copy of your data

7.2 Right to Rectification

  • Correct inaccurate information
  • Update outdated information
  • Complete incomplete information

7.3 Right to Erasure

  • Delete your account
  • Delete your personal information
  • Withdraw consent

7.4 Right to Restriction

  • Restrict information processing
  • Restrict information sharing
  • Restrict marketing communications

7.5 Right to Data Portability

  • Obtain your data in structured format
  • Transfer data to other services
  • Maintain data format compatibility

8. Children's Privacy

8.1 Age Restrictions

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

8.2 Parental Rights

If you are a parent and discover that your child has provided us with personal information, please contact us and we will delete such information.

9. International Data Transfers

9.1 Data Transfers

Your information may be transferred to servers outside your country/region for processing.

9.2 Protection Measures

We ensure all international data transfers are protected by appropriate safeguards.

10. Privacy Policy Updates

10.1 Update Notifications

We may update this privacy policy from time to time. Significant changes will be notified through:

  • Website announcements
  • Email notifications
  • In-app notifications

10.2 Effective Date

Updated privacy policies will take effect immediately upon publication. Continued use of the service indicates acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this privacy policy, please contact us through the following methods:

11.1 Contact Information

11.2 Response Time

We will respond to your inquiries within 24-48 hours.

Effective Date: September 17, 2025

This privacy policy was last updated on September 17, 2025. We recommend that you review this page regularly for any updates.