Payments & Refund Policy
Last Updated: August 16, 2025
1. Payment Methods
We may offer paid features within our service. In such cases, we will use third-party services for secure payment processing.
We do not store or collect your payment card details. This information is sent directly to our trusted third-party payment processors, whose use of your personal information is governed by their privacy policies. These processors adhere to PCI-DSS standards to ensure your payment information is handled securely.
2. Refund Policy
General Policy
In most cases, all purchases are final and non-refundable. This is because digital goods (such as credits) are considered consumed upon purchase.
Exceptions
- Technical Issues：If you experience technical issues due to errors on our end that prevent you from using your credits, we will provide a full refund for unused credits.
- Accidental Purchases：If you contact us within 24 hours of purchase and have not used any credits, we will consider refunding accidental purchases. Please include your transaction ID and brief explanation in your request.
3. Requesting a Refund
To request a refund, please contact us at:
Email：[email protected]
and provide the following information:
- Your transaction ID
- A brief explanation of your refund request
4. Processing Time
We will review your refund request within 7 business days. If your request is approved, you will receive a full refund for unused credits within 7 business days.
5. Additional Information
- This refund policy may be updated from time to time. We will post any changes on this page.
- This policy applies in conjunction with our Terms of Service.